2 ABOUT U.S. FUTABA, INC. U.S. Futaba, Inc. serves the North American market for hardware distributors by providing quality product, consistent availability, and impressive customer service. In 1983, U.S. Futaba, Inc. began to source the world directly to the United States, Canada, and Mexico. In its beginning, Charles Fournell made a committed effort to servicing the hardware industry of North America with a wide range of product categories. As a result of his commitment, he ensured an industry standard for quality of both functional and decorative hardware to his customers. Since his passing in 2013, U.S. Futaba has continued to be managed by Charles’ family. His daughters, Jessica and Linda, continue to work with the company from our East and West coast offices. His son-in-law, Stephen Ferrall, filled the shoes of Charles thirteen years ago. In continuing Charles’ legacy, the family has upheld the company’s integrity in providing some of the most authentic customer service, a standard quality of vendor products, and available inventories. Our strong and reliable vendor relationships have ensured an industry standard in quality. By maintaining these relationships, U.S. Futaba continues to bring products from numerous foreign suppliers into the North American market. For 43 years, U.S. Futaba, Inc. has been devoted to partnering with many brands related to functional and decorative hardware. Some of our vendors have remained with us since our first steps into the industry in 1983. In addition, we continue to seek out vendors demonstrate a quality product that shows promise in the North American market. Throughout our 43 years of experience in importing goods, we understand the emphasis of maintaining availability of products for our customers. This ensures stability in holding high volume inventories, quickly replenishing our stock, and limited out-of-stock periods. Our effort in being available to our customers, through product inventory management, is to establish a mutually successful relationship with our customers. By meeting your needs through our actions, we make it easier to achieve our shared goals. Since 1983, U.S. Futaba has continuously held an open door to our customers. We welcome customer intervention in idea generation and look to establish a proper channel in satisfying these wishes. We take pride in our superb customer service and our authentic customer relations. Relying on employeeto-customer conversation via phone, fax, or email, ensures a guaranteed solution or answer to any problem or question. From the entire family of U.S. Futaba, Inc., we would like to thank you, our customers, for your continued patronage and look forward to a continued relationship of bringing you the best products and service in the industry. U.S. Futaba, Inc. is a Member of
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